TIP Adding a Web Application to your Task Bar using Chrome

If you open a lot of web sites every day you will be familiar with the challenge caused by having 20-30 tabs open in a browser and navigating between the tabs, especially because there is no differentiation between a tab that runs a web app and a tab that is simply a web site you opened while performing research or just casual browsing. You could of course close a tab once you are done with it but who has the time to do that?

There is a solution to this problem: You can add your browser tab to your Desktop. HowtoGeek posted a good article on how this can be achieved: https://www.howtogeek.com/141431/how-to-turn-web-apps-into-first-class-desktop-citizens/

TIP: You can also add the web app to your Task Bar by right clicking on the Desktop and selecting “Pin to Taskbar” (Windows 10, but a similar function is available for all other operating systems).

Using Google Drive as a Corporate Knowledge Base

Drive

The main reason why Google Drive works so well as a Corporate Knowledge Base is because of the world class search functionality that comes along with anything Google. Posting articles is easy, just drag them into the appropriate folder, or use Google Docs to create them directly in the desired location using almost any mobile device. I prefer a simple folder structure, in fact, you may want to consider no folder structure at all and rely totally on search to find things. That has worked great for me for years with Gmail.

There are even some advanced search options you can read about here that can be useful. If you insist on structuring your documents rather than relying on search there are Third Party tools such as Collavate (I have never used it, but it looks like Collavate provides a lot of features to put structure into your Google Drive).

Also, there are free tools available out there to expand the functionality of Google Apps. One that I installed recently is a tool to send Emails as a PDF to a folder on Google Drive. This will allow users to save information from an email to the Knowledge Base with ease (a LOT of Corporate Knowledge is lost in the bowls of your mail server because it is not shared). Here is how:

  1. Click here to copy the Save Email as PDF Google Sheet into your Google Drive
  2. Change cell D4 from “PDF” to “KB”
  3. Click on “Step 1 – Authorize” under Save PDF. You will be prompted to authorize the script to perform certain tasks.
  4. Click on “Step 2 – Run Program” to start the script (NOTE: You can stop it any time by selecting Step 2 again).
  5. You can now close the Sheet. The script will run in the background.
  6. Create a new label called “KB” (Outlook users: Create a folder called “KB”)
  7. Now when you want to add an email to the folder:
    1. Using Google Mail:. Check off the emails you want to post and select Label->KB
    2. Using Outlook: Copy the email into the folder “KB”
    3. Posting a new email to the KB using Google Mail. Select Label->KB from the bottom right of the new email.

For more information on the Save Email as PDF script and many other useful tools look here.

Google Drive

Has your computer ever crashed unexpectedly and all your information is lost?  Have you ever typed a document on your phone and then your phone fell in the water?  Even simpler; do you have a tablet that doesn’t have a memory drive in it, and you cannot print from it?  Google is here to fix all of these problems!  Google has recently come out with a new edition called google drive.  It is basically a flash drive internally within Google.  Upload your files to Google Drive and save them.  If your laptop dies, your documents are saved in Google.  Some great things about this new edition is that Google Drive can be located anywhere you are.  It is available anywhere Internet is, on your phone, on someone else’s computer, at home, at work; wherever you can connect to Google.  The point of Google Drive is to eliminate external hard drives and your documents are never lost.  You can choose to share documents with certain people, and have everyone edit the document, or you can keep it to yourself.  This is helpful for businesses when one person cannot be there, they can still work on the document from miles away.  There is a small fee however.  The first 5GB are free and then after that a customer can upgrade to 25GB for less than $2.50 a month.  At an average rate, an external hard drive is close to $60.  You would have to have Google Drive for 1 year for that to amount to an external hard drive.

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Google’s New Privacy Policy

Starting on March 1, 2012, Google’s new privacy policy will go into effect.  It has been all the talk on the web that Google users will have their personal information stored and saved in Google’s data base for future use.  Google says they will not be collecting anymore data about the users but will be saving it and catering to them more.  Instead of profiling people on their multiple sites such as Gmail, Google chrome, Google plus, and YouTube, they will compile all the information and profile a user that way. It is called Google dashboard.  An example of what they are doing is if you Google “how to knit” the next time you sign onto YouTube there will be videos on how to knit.  If a user does not want their information shared, they simply do not log into their Google account.

Some tips on how to keep your information on Google private are very simple tasks.  The first one mentioned above was not to sign into your account.  If you want to Google something that you don’t want Google to remember is yours, sign out of your account and Google it anonymously.  The next tip is to delete your history.  It simple to do, first sign into your account and go to www.google.com/history.  There is a tab that says removes web history, click that and press ok.  Make sure you are doing this with all your Google accounts including YouTube, Gmail chat, and Google chrome.  Some other sites that Google runs where you can clear your history is anything android, Picasa, rout, Feed Burner, and blogger.  Again this effect is active on March 1, 2012, and will be catering to each individual Google customer.

Ideas for Small Business Owners

Tips for the Small Business Owner

Make Customers the Models

Make customers the models of your product. Allow them to be
the advertisement.  Post pictures of the
customers on the website. This allows the customers to keep up to date to the
site and will also draw traffic as they will direct family and friends to the
site to view pictures. They will also work as an advertisement as they will
most likely post your site on their facebook or whichever social media they
currently engage in.

 

Hold a Virtual Party

Attending a party which you don’t need to dress up or drive
to can be fun. It allows one to interact with others from the comfort of their
own home.  This is great for people with
small children or very hectic schedules. Hold a virtual party, be on camera and
interact with people via chat. Make the session fun but also informative.

 

Let the Customers Have the Spotlight

Write about events and who attended in company blogs. This
will keep readers engaged because not only are you spreading activities you are
allowing one to feel part of something larger within the community. You may
want to blog about charity events coming up in the community. It will help get
people involved and also keep readers interested and want to stay updated on
your site.

 

Help Make Your Clients Money

Connect customers and what they do for a living to each
other. This is a great way to help others with products or services they
provide. A referral is one of the best complaints one can receive.

 

Call Your Customers

Keeping in touch with your customers is a great benefit to
many.  It will keep your customer happy
and allow you get to know your customer. Either a phone call or in some cases
Skype would work great. Keep in mind it’s the small things that keep people
happy.

 

YouTube

Upload videos, either videos you have made or by customers.
Make them funny, interesting or even a how to would be a great way to keep
customers involved and drive business to your site.

 

Trivia & Promotions

Social Media is a great tool. Ask trivia, or run promotions
and ask your customers to respond with their stories. Great way to keep a
conversation going and get to form a relationship, also reach out to friends
and family. Networking is the greatest tool one can use to promote.

 

Make Yourself Accessible

Allow and ask your customers to email or contact you with
any questions. People love to feel connected and also like to feel they are
important. By allowing them to ask any question, and simply replying it will
form bond.

 

Use Facebook

Facebook is a great way to interact with your customers. You
could also have weekly contest and giveaways. This will keep the customers in
touch with you.

 

 

 

Is Your Phone Watching Your Every Keystroke?

Is your phone watching you’re every move?

 Carrier IQ has created Software that tracks every keystroke, accesses text messages and other data used on personal cellphones. The user has no control over this app and cannot uninstall. Would this be considered a privacy issue?

The following information on the software should cause concern:

-The software is hidden, almost impossible to know if it’s there

-It has been reported the software is currently exists on millions of handsets, including Android and some versions of iPhone

-The software is not opt-in, so without the user’s approval the software can gather data from the cellphone

 

Carrier IQ, has expressed the software is not following your every keystroke that the company uses the software to count and summarize performance on the carrier.

Trevor Eckhart was the first to point out that Carrier IQ is indeed logging every keystroke. He was sent cease and desist letter by Carrier IQ. This letter caused the Electronic Frontier Federation (EFF) to come to the defense of Trevor. Carrier IQ backed off and apologized.

Watch a video posted on you tube by Trevor Eckhart on the Carrier IQ. You tube video

Is this software on your phone?

Carrier IQ is running on 141 million devices in the U.S.  Some of the major companies that are using Carrier IQ would be the following.  Sprint and AT&T have confirmed that they use this software. T-Mobile spokesperson wrote, “T-Mobile utilizes the Carrier IQ diagnostic tool to troubleshoot device and network performance with the goal of enhancing network reliability and our customers’ experience. T-Mobile does not use this diagnostic tool to obtain the content of text, email or voice messages, or the specific destinations of a customers’ internet activity, nor is the tool used for marketing purposes.” Verizon has stated they do not use Carrier IQ

On the manufacturer side, both RIM and Nokia made statements that said it doesn’t install or authorize its carrier partners to install Carrier IQ on phones. Nokia similarly denied installing Carrier IQ on its products. If you’re an iPhone owner, Apple told AllThingsD that it removed Carrier IQ “in most of its products” when it released iOS 5, with plans to remove it completely in future software update.

 

How to get rid of Carrier IQ!

If you have an Android phone, you can find out whether or not Carrier IQ is installed by using Eckhart’s Logging Test App , and you can use the app to remove the software for the cost of a dollar. The app requires rooting your phone so proceed with caution and be warned: This may not always be successful.

iPhone carriers, if you want to be a 100% sure the software absent from your phone. TechCrunch suggest open settings, go to “Diagnostics & Usage,” and select “Don’t Send.”